Welcome to Sentiment Search: The Future of Customer Feedback in Hospitality

At Sentiment Search, we're transforming the hospitality industry with the next generation of customer feedback insights. Our platform empowers your business to improve ratings, improve customer experience, benchmark against competitors, and leverage the power of AI for unparalleled operational excellence.

REQUEST A DEMO AND NEVER LOOK BACK

One Platform - Insights, Engagement, Benchmark, Feedback Collection

Track, analyse, and respond to every piece of feedback across all your feedback sources from one consolidated dashboard. Elevate your hospitality business with Sentiment Search – where data meets strategy.

Feedback Aggregation

Sentiment Search equips marketing, operations, and guest experience teams with sophisticated insights derived from reviews platforms, social platforms, delivery platforms, offering a detailed benchmark of your business against the competition.

In Depth Customer Sentiment

Our industry-specialised AI analyses every line in every review and provides an objective and quantified view of your customer feedback. Discover how customer sentiment varies for each aspect of your business and pinpoint your strengths and weaknesses.

Automated Replies Using Chat GPT

Turbocharge your customer engagement with automated, customised replies. Our system allows you to respond to multiple reviews efficiently, reducing the time spent while avoiding template responses.

Unmatched Competitor Analysis

Gain insights into why competitors might rank higher on Google, and what trends are gaining traction in your area. Our competitor analysis tool is unparalleled, providing a detailed comparison of NPS and sentiment against the competition.

7000+

Customers across 21 Countries.

24 HRS

Go live within 24 hours. Guaranteed.

16+

Average NPS Improvement.

Comprehensive Feedback Collection

Create customised and branded feedback forms. Integrate our feedback collection with your POS or mobile app to dynamically create feedback forms based on your guests' order.

Get dish-by-dish insights, pinpoint items that need attention and take data-driven decisions to optimise menus. Get all insights under a single dashboard.

"Sentiment Search has been a game-changer for Prezzo. It helps every team—from head office to our restaurants—quickly understand what we’re doing well and, just as importantly, where we can improve...

It’s helped us stay laser-focused on guest experience, identifying the little things that matter most and making sure we keep delivering them consistently. The insights are smart, actionable, and real-time—which is exactly what we need in hospitality..."

- Adam Lindop, Operations Director

Insights for All Levels of Management

GMs | FOH | Culinary:
Equip your GMs with daily actionable insights to address areas of concern swiftly.

Head Office | Operations | Marketing | CX:
Provide management with complete transparency of your brand's performance by unit, by region, by manager, by brand.

Benchmark every aspect of your business, pinpoint weaknesses and make targeted adjustments to improve online ratings.

Predict your online ratings based on your actions.

"Sentiment Search has helped transform the way we track our guest sentiment and how it informs the business for future development. Their ability to provide actionable insight has been invaluable to the business."

- Ben Hibbard, Marketing Director

Automate Replies using Chat GPT

Custom Replies:
Generate customised replies for all your reviews within a few seconds.

Save Time:
Reduce the time spent replying to reviews by 90% and minimise the use of templates.

Comprehensive Feedback Collection

Create customised and branded feedback forms. Integrate our feedback collection with your POS or mobile app to dynamically create feedback forms based on your guests' order.

Get dish-by-dish insights, pinpoint items that need attention and take data-driven decisions to optimise menus. Get all review and feedback insights under a single dashboard