At Sentiment Search, we're transforming the hospitality industry with the next generation of customer feedback insights. Our platform empowers your business to improve ratings, improve customer experience, benchmark against competitors, and leverage the power of AI for unparalleled operational excellence.
Track, analyse, and respond to every piece of feedback across all your feedback sources from one consolidated and beautifully crafted platform.
Sentiment Search equips marketing, operations, and guest experience teams with sophisticated insights derived from reviews platforms, social platforms, delivery platforms, offering a detailed benchmark of your business against the competition.
Our industry-specialised AI analyses every line in every review and provides an objective and quantified view of your customer feedback. Discover how customer sentiment varies for each aspect of your business and pinpoint your strengths and weaknesses.
Turbocharge your customer engagement with automated, customised replies. Our system allows you to respond to multiple reviews efficiently, reducing the time spent while avoiding template responses.
Gain insights into why competitors might rank higher on Google, and what trends are gaining traction in your area. Our competitor analysis tool is unparalleled, providing a detailed comparison of NPS and sentiment against the competition.
Create customised, branded feedback journeys and plug them into your POS or app to generate dynamic forms from each guest order. Surface dish-level insights quickly, identify underperforming items, and act on one unified command stream.
With Sentiment Search, we're not just reacting to feedback, we're using it to
drive continuous improvement across teams, operations, and the overall guest experience.
A must-have tool for any hospitality business looking to make informed, proactive decisions based on real-time sentiment data.
- Julie Hallam, Operations Director
Sentiment Search has been a game-changer for Prezzo.
It helps every team from head office to our restaurants quickly understand what
we’re doing well and,
just as importantly, where we can improve...
It's helped us stay
laser-focused on guest experience,
identifying the little things that matter most and making sure we keep delivering
them consistently.
The insights are smart, actionable, and real-time...
- Adam Lindop, Operations Director
